Are you ready? Let's go!

Wisenbaker team members are unlike any others in the builder services industry. They understand that the homebuilding business is tough and relentless in its demands. With that reality, they embrace the challenges each new day brings with a “can do” attitude.

We’ve seen a lot of people hear the sound of hard work and run in the opposite direction. But there are those who run to and embrace what it takes to be successful in our industry. They find satisfaction in being rewarded for getting the hard things done and for knowing that they are among the elite in the builder services business.

If this sounds like you, please see the career opportunity below.

Build your Career at Wisenbaker!

Here at Wisenbaker, our people are the foundation of everything we do! See the job description below, and if it sounds interesting, we look forward to speaking with you!

Job Purpose

To process a large volume of customer and homebuyers occupied warranty requests while providing the highest quality level of customer service. This individual should be able to multi-task while maintaining a professional, positive attitude in this deadline driven environment.

Primary Duties & Responsibilities

• Provide positive customer service support to customers and homeowners via phone and email for the range of services and products our company provides.
• Process customer occupied warranty requests received via phone, inbox or builder scheduling software.
• Process internal occupied service requests received via phone, email or process monitor generated by WBS Field Department.
• Schedule inspections with homeowners, assess routine warranty issues, and follow all service requests through to completion.
• Follow up on pending inspection results with the WBS Field team.
• Construct custom quotes for services and request the necessary purchase orders from the customer prior to services being rendered.
• Work closely with WBS Field Warranty Managers and WBS Claims Dept. to confirm the ongoing status and completion of occupied services.
• Follow up with homeowners to ensure that everything has been done for the homebuyer to provide a ‘Yes’ to the Would You Recommend WBS surveys.
• Stay up to date with product knowledge.

Qualifications & Required Skills

• High School Diploma or equivalent required
• College Degree Preferred
• 1-2 years Customer Service Experience Preferred
• Experience in related field a plus
• Excellent verbal, written communication and listening skills
• Detail oriented and effectively multi-task
• Possess problem solving and analytical skills
• Good time management skills
• Ability to handle high phone and email volume
• Computer proficiency in Windows and Microsoft Applications
• Willingness to learn knowledge of all of the products WBS has to offer
• Willingness to learn multiple account processes
• Perform general administration tasks such as: Email & phone communication, document preparation and filing

Working Conditions

• Can often work with challenging clients
• Cubicle Environment
• Prolonged sitting and repetitive motions performed answering phone and working on computer
• Full-time position- 40 hour per week
• Some overtime may be required